OffshoringProduct Management
September 29, 2018

Empathy – How It Is Important In Leadership?

“Too many leaders have been conditioned to think of leadership in terms of power and control. But there is a better way to lead-one that combines equal parts serving and leading. This kind of leadership requires a special kind of a leader-a servant leader.” -chief learning officer magazine.

The management pyramid started to take shape during the world war in the 1900s. During that time there was the General, who controlled and commanded. Below him were his ‘Managers’ who usually reported to him. These managers had their ‘juniors’ who then reported to them. This design went on to become the traditional organizational structure or the Management Pyramid. This ‘Top-down’ structure worked very well at that time because things were simpler back then.

Then slowly, changes began taking place which undid the traditional concept of the individual in the workplace. People’s expectations for the workplace started changing. Working together as a team started gaining prominence against the individual. This led to innovation and growth. There can be problems with the processes and tools in an organization when the underlying people are not involved in the power structure. A power structure is one of the most important components of any organization.

Many companies followed an organizational structure which has the CEO at the top of the Management pyramid, management in the middle, and all other employees at the bottom. In this structure, the decisions are passed down from the top through layers of managers to the bottom of the pyramid.

However, in a modern work environment, it is very important for the managers not to give their employees ‘orders’ but give support to the team in terms of knowledge, strength, and wisdom. A better way to view the management system is through an ‘inverted pyramid’ which changed the ‘Me’ command into ‘We’ control. The focus is on combined success rather than individual glory. The employees make important decisions on their own and at the same time keep the management informed.

Every organization has its own power structure. However, it depends on how the organization views it. It is responsible for shaping the success and innovativeness of the business. But the most important supporting factor of this structure lies in “empathy” of the leaders.

Empathy does not only mean to understand the other person’s position and logic. But empathy refers to the ability to be fully aware of and understand the situation of the other, experiencing the emotions, ideas, opinions or belief.

Empathy means being absolutely open. Empathy in a workplace is about caring for the team on a personal level while challenging them at the same time. This helps the leaders to make an effective feedback culture at the workplace and help the employees to achieve their highest level of productivity. Victory lies when the leader brings their ‘full self’ to the workplace instead of just their professional side and keeping the team’s interests before theirs.

Empathy means to put relationships first

A leader should always put relationships first in a team environment. It is a very crucial part of a leader’s job in an organization. This means that everyone in the workplace should support each other in any situation and also celebrate together when a goal is achieved. Direct relations with the team would create a sense of empathy. It will ultimately lead to a better understanding of the organization which is very crucial for better communication.

Empathy means being aware of cultural differences

In this era of globalization, people in an organization come from diverse cultures and backgrounds. Being aware of cross-cultural communications shows true leadership quality. This ultimately leads to positivity in the organization. For eg, in some cultures, it might be rude to challenge authority while it might be encouraged in other cultures. Altering the communication style and pattern to match the other person’s cultural norm will reinforce the message of true leadership.

Above all, empathy means to be considerate towards the people

It is quite simple to only focus on the daily problems and hustles and ignoring the people that make the mission possible. The very successful organizations in the world always prioritize its people first. Through that, positive environments are created where people are self-motivated to make great things together. Here is where the employees will feel confident and work at their highest potential.

And that is where we, at TheWorkshore thrive to be.

We are constantly looking out for talents to come to join our team at TheWorkshore. Visit our career page to see where you can fit in!